Sometimes your system may display an error code indicating that the application encountered a connection error. This error can be caused by several reasons.

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    DOCID: v135213476
    Operating system: Windows
    Last modified: 12/10/2021

    This issue occurs when Norton Secure VPN cannot connect to the VPN server. Make sure your device is well connected to the internet.

    live update

    Run to make sure your Norton product has the latest protection and restart your computer.

    If the problem persists, select the option according to your operating system to perform the following actions:

  • Windows

  • Mac

  • Windows

    Uninstall And Then Reinstall WAN Miniport Drivers

    1. Press the Windows key + R to open the chat window.

    2. Type the following text and press Enter.

    3. Double
      application encountered a connection failure error

      click Network Adapters in Device Manager to open it.

    4. Network

      In the Adapters section, double-click WAN Miniport Driver (IKEv2) to open individual properties.

      If you cannot find WAN Miniport (IKEv2) drivers in Under Adapters, go to the Network section in the top menu bar, select View > Show Hidden Devices.

    5. In a driver situation, click Uninstall or Uninstall device.

    6. Follow the

    7. instructions on the screen.

    8. Repeat credit lines 4-6 to get rid of the following factors:

    9. Why is my secure VPN not connecting?

      Check for problems with your computer network Some networks do not allow VPN connections and restrict VPN access by choosing network or firewall settings. If you encounter this method error while connecting to Secure VPN within the first few days, it could be caused by your network or firewall settings. If the problem persists, restart Norton Secure VPN.

      WAN Miniport (IP) Driver

    10. WAN Miniport (IPv6) Driver

    11. Follow the on-screen instructions to uninstall the WAN miniport and TAP drivers.

    12. In the Device Manager window that opens from the top toolbar, click Action, then Scan for Personal Changes.

    13. Follow the

    14. specific on-screen instructions to install the WAN Miniport device drivers.

      After the Device Trucker installation is complete, you can open the Product Security or Secure Enable VPN of your Norton device. … If the problem persists, try resetting the “Network” adapter and TCP/IP stack.

    Reset Adapter Communication And TCP/IP Stack

    How do I fix connection failure?

    Restart your Android phone. The first thing users can try is restarting a new Android device.Disable Wi-Fi.Check your router settings.Reboot your router.Use it to reconnect to the network.Reset network settings.Change network usage.Connect to a 5.0 GHz network.

    1. Press Windows + R Secrets and Techniques to open the Run dialog.

    2. Enter the following text andpress Enter.

    3. In the command prompt window, type the following and press Enter:

      netsh winsock reset

      When the winsock reset is complete, you will get the message “Winsock reset completed successfully”, displayed in the window command line.

    4. In the command prompt window, type the following and press Enter:

      netsh int ipv4 reset

      If you are using IPv6, type this command below and press Enter:

      netsh int ipv6 reset
    5. Any

      exit program will also restart your computer.

      If you still can’t connect, check your Secure VPN root credentials.

    Check The Root Certificate Available For Secure VPN

    1. Press the Windows + R key combination to open the Run dialog box.

    2. Type the following text and press Enter.

    3. msc
    4. Speed up your PC today.

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    Expand the Personal folder and also click Certificates.

  • In the right pane, under the “Issued By” category, you will see SurfEasy entries.


    check Easy Certificates” will be installed in the local machine’s certificate store. (personal and intermediate trusted root certificate)

  • If you are ingo to a few SurfEasy entries, remove old certificates.

    To determine the installation date of your Norton product, do the following:

  • Press most of the Windows R+ keys to open the Run dialog box.

  • Type the next few lines and text, then press Enter.

  • Look for Norton 360, possibly Norton Secure VPN, in the list of installed programs, and check the new “install” date.

  • Align the installation date of the Norton product with the expiration date of the Surfeasy certificate and remove duplicates.

  • Close the window certificate manager normally.

  • Open the Norton Gizmo security product and enable VPN Secure.

  • If the problem persists, uninstall Norton Secure VPN and reinstall Norton Secure VPN. For instructions, see Uninstall and reinstall Norton VPN Secure.


    To resolve this issue, sign in to all open applications, sign in to your default user account that has Norton enabled, your product that includes Secure VPN, and enable VPN settings.

    Log Out Openly And Log In.Go To An Existing Mac User Account

    1. Close all open applications.

    2. Click the Apple menu icon in the top left corner of your account, then click Sign Out.

    3. In the confirmation message, click Cancel Subscription.

    4. application encountered a connection failure error

      If you have created different user accounts for your Mac, your Mac will display all of the most commonly used user accounts. Select the website of the user where you activated your Norton product that includes Secure VPN.

    5. How do I fix SQL connection error?

      Not included.Get the name of the Configuration Manager instance.Make sure the instance is actually running.Make sure the SQL Server Browser service is running smoothly.Local connection check.Get the IP address of the server.Obtain the TCP port of the SQL Server instance.Include logs.

      Enter the password for the individual Mac administrator account to make sure you select the account you own.

    Enable VPN

    1. Open the security of your Norton device on Mac.

    2. In the My Norton window, next to Secure VPN, click Enable.

    3. Read the instructions on the screen and click Next.

    4. When prompted, click Allow to create a clean VPN profile on your Mac.

    5. You will receive a notice from Apple Domain about access to the keychain in order to obtain the necessary authorization document for the VPN connection. NEIKEv2Provider will be the service responsible for setting up VPN connections identical to the security password of your user account that you use to log into your Mac. Enter your Mac Admin account password and click Always Allow to log into your VPN profile and ensure you no longer receive keychain access warnings.

      In some cases, the keychain password can be a multiple of your Mac account username and password. If you can’t remember the full Keychain password for your Mac, see the Apple Support article.

      This keychain warning may appear again if you have already clicked the Allow button in this first warning message. In this case, be sure to select the Always Allow option in the Keychain Extra Alert so that the Keychain Alert does not appear anymore, e Even if you connect to a VPN in the future.

    Disclaimer: NortonLifeLock is not responsible for the accuracy of any new data, opinions, advice or statements posted on third party sites. NortonLifeLock is providing links to you as a convenience only. The inclusion of such links clearly indicates that NortonLifeLock endorses, endorses, or accepts any and all responsibility for press releases posted by such sites.

    Need Help?

  • Error: (9012, 13801) “An error is preventing the received VPN from establishing a connection. Error ID 13801”

  • (9012,

    Error: 87) “An error is preventing the VPN from connecting. Link to error ID 87”

  • Error: (9012, 809) “Error normally preventing VPN from connecting. Link to error ID 809”

  • Error: (9012, 13819) “An error is preventing the VPN from connecting. Error ID: 13819”

  • </p> <div> <h3 id="18"><span class="ez-toc-section" id="This_Option_Allowed_Me_To_Easily_Solve_My_Problem"></span>This Option Allowed Me To Easily Solve My Problem.<span class="ez-toc-section-end"></span></h3> <p> <a>Yes</a> <a>No</a> </div> </section> <p> <title> </p> <h3 id="19"><span class="ez-toc-section" id="Help_Us_Improve_This_Solution_Significantly"></span>Help Us Improve This Solution Significantly.<span class="ez-toc-section-end"></span></h3> </section> <p> <title> </p> <h3 id="20"><span class="ez-toc-section" id="Thanks_For_Helping_Us_Improve_This_Experience"></span>Thanks For Helping Us Improve This Experience.<span class="ez-toc-section-end"></span></h3> </section> <p> <title> </p> <h3 id="21"><span class="ez-toc-section" id="What_Would_You_Do_Now"></span>What Would You Do Now?<span class="ez-toc-section-end"></span></h3> <p>Browse solutions, search the Norton community, or contact us.</p> </section> <h3 id="22"><span class="ez-toc-section" 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